Return portal is not accessible

The return portal is disabled and not accessible at this time.

Returns and exchanges

To start the return process for your order, please enter your email address and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

Is my item returnable?

You can return your items within 30 days.

  • They must be in their original condition and packaging
  • Earrings are not returnable
  • Free gifts or promotional items are not returnable

Are there any charges for return?

  • There are no charges for your return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.